Frequently Asked Questions (FAQs)
| Q: What are your payment options? |
| A: Currently,
we accept personal or business checks, money
orders, cashiers checks and cash as payment forms.
In select circumstances, we will accept credit
cards via PayPal, but the customer will incur
an added surcharge. Lastly, we do not barter
for services. |
|
| Q: Do you help businesses nationwide or local? |
| A: Both. Our
client list, and ability to service clients,
covers all locations (local and nationwide).
One of the true advantages of the Internet
is that the products and services SCHEMA offers
do not require face-to-face time unless the
client requires it. Virtually all web and graphic
related work is conducted via modern communication
methods (i.e., Internet, email, phone, fax)
which saves in build & deploy time as well
as saving the client valuable time and cost. |
|
| Q: Do you host websites? |
| A: No,
we do not host websites. We
build custom websites and leave the hosting
to qualified third party hosting companies. Naturally,
we can place you with a qualified hosting company
if you do not have one currently or if special
server needs arise due to the type of site or
technology that is needed. This placement services
is fully handled for your business to help save
the client time/effort in finding a hosting company. NOTE:
you can select your own hosting company and we
can place your site with them once built. If
it is a website redesign, we can work with your
existing hosting and simply replace the website
with the new site. |
|
| Q: What kind of businesses do you Design For? |
| A: When
it comes to 'types' of business, we
help all kinds; we do not discriminate. From
lawyers to dentists and from holistic health
providers to eCommerce providers. Generally,
any business can benefit from a website, and
if you contact
us, we can explain how a website can specifically
help your business. When it comes to 'size',
though we focus on small to medium sized businesses
as a rule of thumb, we have comprehensive experience working
with large businesses as well. |
|
| Q: Why would our business benefit from working with SCHEMA? |
| A: At
SCHEMA, we build only custom one-of-a-kind
websites. No template or precanned websites
translates into a unique site for your business. We
receive rave reviews for our customer service,
comprehensive communication and fast turn-around
time on site builds, redesigns and maintenance
requests. We have many years of experience in
all levels of design and with all calibers/levels
of clientele. We are very detail oriented and
offer extra details that other companies miss,
do not provide or charge more for. Lastly, fair
market pricing VS. what your business receives
= superior product for the money. |
|
| Q: How do we get ready for SCHEMA to build us a website? |
| A: In
preparation for a new
site build or redesign, the client will be
coached to gather and provide (in electronic
format) certain data and files to facilitate
the process. For example, the client will need
to provide to us the following: FTP access if
they have a current hosting company, DNS access
if they need to have their site moved to another
hosting company we recommend, any existing logo
artwork and legacy site files, 'copy ready' text & written
content for the pages, select a domain name if
they do not have one, determine navigation terms/names
they prefer, any additional artwork or imagery
they expect to see on the site (i.e., images
of the staff or products), a selection of specific
keywords relative to the clients business or
industry, and finally a signed contract & deposit.
Naturally, SCHEMA will provide the client more
detailed information on these Client Deliverables
during the initial consultation phase. |
|
| Q: What does it cost? |
| A: SCHEMA
builds only one-of-a-kind
custom websites and unique graphic design products (e.g., logos or branding
packages). Therefore, it is not possible
to quote a cost without knowing the clients specific
needs as each project is custom built from the
ground up based on their specific needs and each
client has very different needs. We would be
happy to discuss costs (design or maintenance)
with any client seriously interested in our services,
please contact
us for a free initial consultation. (NOTE:
free consultation is up to 1 hour after which
you will be billed hourly and invoiced should
you not elect to use our services - should you
choose to hire us, we will apply the time following
the free consultation to your invoice). |
|
| Q: Do you offer pro bono work? |
| A: Yes.
In the correct circumstances (e.g., a needy and
legitimate established 'organization' benefiting
the community at large) SCHEMA will donate/provide
a set amount of work pro bono or at a largely
reduced cost depending on need. We do not, however,
barter for services. |
|
| Q: Once it is built, then what do we do? |
| A: The
work is not done just yet once the website is
built and published for the world to see. Since
we offer a base level of optimization (SEO)
and submit your new website to select free search
engines, this will help attract hits and possible
new business. However, you need to make sure
to advertise it via: making sure to add the new
website URL to all company voice mails, letterhead,
business cards, all future brochures and paper
print material, any yellow page and advertising
ads, any free Internet networking & business
listings websites, and work vehicle graphics
were applicable. Lastly, send a custom built HTML
email to your current and prospective clients
announcing the new website or redesigned website.
These steps will help advertise the new URl.
(more tips) |
|
| Q:
Does our website need to follow the new 2004 Privacy Policy Legislation? |
| A: In 99.9% of the cases,
the answer is "yes". The simple fact
that a company has a Contact Us page with the ability
to email said company (disclosing ones email address
in the process - the most commonly collected personal
data used to spam and solicit - maybe even a name
and phone number if they also include that - all
of which is defined as "personally identifiable
information"), constitutes the need for a
company to meet the Privacy
Policy law. Nearly all sites have at a minimum
a Contact Us page with an email (if not a full
blown Contact Us form) customers can use to contact
the business owner (which requires you to give
at least 1 form of crucial "personally identifiable
information" - an email address), so it is
in the companies best legal interest to protect
themselves (and their visitors) by providing such
a policy. No matter the size of the website or
the business. Additionally, if your website has
any type of data collection forms (Newsletter sign-up,
opt in's, Contact Forms, Tell-A-Friend, eCommerce
order form, etc.), you must also meet the requirements
of this law. |
|
| Q:
What does a 'Theme Driven website esign' mean? |
| A: This is termonology
we coined to concisely impart the design concept
that a website should have a look and feel that
is relative to the product or service your business
offers. For example, a
Plumber should have a website with a plumbing theme (notice
the pipes, plumbing, and bubbles in the background
of this site). And, a
tax preparation company should have a theme
(look and feel) relative to aspects of the industry
(notice the navigation buttons that mimic the checkboxes
on tax forms, or that we utilized imagery of a
business and tax/accountant feel, or how the bottom
right of each page has a PART 1 number similar
to actual tax forms). Aspects of a theme include:
font style and size and colors, site colors, visual
imagery, sites layout, function of the site. The
point being, the look and feel (or theme) of the
site should strive to compliment aspects of the
product, service or industry. It is very disconcerting
to the eye and user to visit a website about dogs
that has no dog theme as it's feel. |
|
| Q:
What are the color options for the web? |
| A: For your website,
you can only select from a range of 216-256 web
safe colors (versus color options print which can
use millions of colors). To see a visual display
of these colors and a full explanation for this
limitation, please see our section on Web
Safe Colors. You can be rest assured that we
will select colors wisely that match your needs
(current branding, photo realistic adherence, business
type, etc.), but that fit into the correct use
of web safe colors. |
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